Massachusetts Unemployment Contact Information 

Massachusetts Unemployment Office

The Massachusetts Labor and Workforce Department (LWD) is the unemployment office that manages the state’s unemployment insurance program and corresponding benefits. Residents should contact the unemployment office in Massachusetts when they lose their job or experience a decrease of hours, below full-time work. The LWD encourages residents who have lost employment or are working on a temporary basis to seek information about unemployment in Massachusetts as means to deter economic stress and utilize reemployment services. In Massachusetts, unemployment information refers to the unemployment insurance application process, eligibility conditions, ongoing requirements to collect benefits and other policies pertaining to the program. Massachusetts unemployment information also includes such things as the amount of compensation granted, the length of time the compensation will be awarded and other benefits offered to claimants. Not all residents are eligible for financial aid. Qualifying depends on a worker’s situation with a previous employer. Similarly, the amount of compensation varies based on previous pay rate. The unemployment office guides applicants from how to apply for unemployment payments and opportunities for finding new or additional work. Claimants who receive benefits may contact the unemployment office in Massachusetts to close or view a claim, change payment distribution methods, report fraud and more. Contact information about unemployment in Massachusetts offices in Massachusetts is located below.

Contact the unemployment office to get vital unemployment information by using the methods provided below: 

To File a New Report or Reopen a Claim

Online: 
http://www.mass.gov/lwd/unemployment-insur/claimants/

By Phone: 
(617) 626-6563

Unemployment Insurance Information 
(617) 626-6800 or (877) 626-6800

One-Stop Career Centers
(617) 626-5300

Hearing Impaired: 7-1-1

Department of Unemployment Assistance 
Charles F. Hurley Building
19 Staniford Street
Boston, MA 02114
Phone: (617) 626-6560



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