North Carolina Unemployment Contact Information 

North Carolina Unemployment Office

DES Customer Call Center

Phone: 1-888-737-0259

Fax: 1-919-250-4315

Hours of Operation: From 8 a.m. to 5 p.m. Monday - Friday


To File New Claims


Phone: 1-877-841-9617


To File Weekly Certifications


Phone: 1-888-372-3453


To File an Appeal


Phone: 1-919-707-1060


Government and Public Relations


Phone: 1-919-707-1010

Fax: 1-919-733-9420


DES Contacts

Dale R. Folwell, Assistant Secretary:

DES Customer Service:

Employer Tax Assistance:

UI Sides Employer Support & Inquiry:


Other DES Employees:


DES Mailing Address

P.O. Box 25903

Raleigh, NC 27611-5903


DES Central Office Location
700 Wade Avenue
Raleigh, NC 27605


To Report a Problem with DES Website

Email: is a privately owned website that is not owned or operated by any government agency.