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North Carolina Unemployment Contact Information 

We are an online resource to help answer your questions, check eligibility and assist in applying for Unemployment. You will also be advised if you qualify for additional benefit programs and receive our benefit guide.

North Carolina Unemployment Office

DES Customer Call Center

Phone: 1-888-737-0259

Fax: 1-919-250-4315

Hours of Operation: From 8 a.m. to 5 p.m. Monday - Friday


To File New Claims

Online: http://www.ncesc.com

Phone: 1-877-841-9617


To File Weekly Certifications

Online: http://www.ncesc.com

Phone: 1-888-372-3453


To File an Appeal

Email: des.public.appeals@nccommerce.com

Phone: 1-919-707-1060


Government and Public Relations

Email: des.pio@nccommerce.com

Phone: 1-919-707-1010

Fax: 1-919-733-9420


DES Contacts

Dale R. Folwell, Assistant Secretary: assistantsecretary@nccommerce.com

DES Customer Service: des.ui.customerservice@nccommerce.com

Employer Tax Assistance: des.tax.customerservice@nccommerce.com

UI Sides Employer Support & Inquiry: des.employersupport@nccommerce.com

Appeals: des.public.appeals@nccommerce.com

Other DES Employees: http://www.ncgov.com/empDirSearch.aspx


DES Mailing Address

P.O. Box 25903

Raleigh, NC 27611-5903


DES Central Office Location
700 Wade Avenue
Raleigh, NC 27605


To Report a Problem with DES Website

Email: des.portal@nccommerce.com.